Shipping & Returns

 

- Muse ships Australia-wide using, a reliable door-to-door delivery service.  

- Flat shipping rate for orders under $500.  

- Free shipping for orders over $500.  

- Please note: We do not offer international shipping.

 

- Online Purchases: Exchanges must be requested within 14 days of delivery.  

- In-Store Purchases: Exchanges must be requested within 7 days.  

- To exchange an item, please contact us as soon as your order arrives.  

- To be elegible for exchange item(s) must be unused, with all tags attached.

- Return shipping costs are the buyer's responsibility; we recommend using a trackable postage service.  

- Keep in mind Exchanges depend on stock availability.

 

- As a small boutique, we do not offer refunds for change of mind. Instead, we provide a credit note for the value of the item(s) purchased (excluding shipping costs).  

- Change of mind returns must be initiated within 14 days of delivery.      ( ONLINE ONLY ). 7 days ( IN STORE).

- Items must be unused and with all tags attached to be eligible for a credit note.  

- We accept returns for faulty items for inspection within 14 days (online) or 7 days (in-store). If an item is faulty, we will issue a refund. Damaged, soiled, or altered items will not be accepted and will be returned.

 

Please choose carefully, as we do not offer refunds or exchanges on discounted items, including sale products and promotional discounts.

If you have any questions please let me know 

Email: info@muse-boutique.com.au 

Phone: (03) 9819 5625  

 

Thank you for shopping with us!